Review and administration
Find your way around the review desk
The review desk is separate from the marketplace. Staff see only the queues and controls allowed for their assigned role.
5 minute read · AllSpace guide
Before you begin
Use a staff role in Preview tools. Staff accounts have a separate administration experience and cannot create property listings.
How to get there
Choose the directions for the device you are using.
On a computer
Open Menu and choose Review desk. Use the left navigation to open only the review areas permitted for that staff role.
On a phone
Select Reviews in the floating navigation, then use Administration section to choose an available review area.
You are in the right place when
The heading says ‘Administration’. Summary cards show review cases, open work, recorded decisions and evidence requests.
Follow these steps
- 1
Start with Administration
The overview shows Review cases, Open or pending, Recorded decisions, Listing risk cases, Appeals available and Evidence requests.
- 2
Open the permitted queue
Use only the destinations shown for your staff role. For example, listing reviewers use Listing risks and Reports, legal officers use Legal & appeals and Audit history, and analysts use Analytics.
- 3
Search and filter the work
First open a queue such as Listing risks, Reports or Legal & appeals. Then use Search cases for a case, subject or signal, and Case status to narrow the list.
- 4
Escalate a listing report when needed
In Reports, a listing report offers Escalate to listing review. This creates or links a separate listing case and opens it. Inspect that case before using Review decision; escalation itself is not a moderation decision.
- 5
Respect the role boundary
Staff accounts do not create listings or use agent tools. AI Control Center is read-only for specialist staff; only platform and super administrators change preview settings. A developer opens Diagnostics & logs and cannot open the AI controls.
What happens next?
Choose a queue allowed for your role. Reports also contains Interaction reviews below the report cases.
Picture this
A listing reviewer opens Listing risks to inspect duplicate and price signals. In Reports, the same reviewer can read Interaction reviews but only a community moderator, platform administrator or super administrator can moderate them.
If you get stuck
If a queue is missing, that staff account may not have permission. Return to Work queue and use a visible destination. If the page opens Diagnostics & logs, the account is a developer and review queues are intentionally unavailable.
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